I notice friction
If something feels harder than it needs to be, I want to know why.
About me / the person behind the work
Long before I knew words like brand strategy, creative direction or user experience, I was teaching myself HTML so I could redesign my MySpace profile. Apparently, this has been going on for a while.
yes, really. MySpace.
I got started designing by coding my MySpace profile. At the time, I wasn’t thinking about design systems or user journeys. I wanted the colors to feel right. I wanted the music to fit. I wanted the page to say something about me before anyone read a word. So I figured out how to change it. That pattern has followed me pretty much everywhere. I see something that feels generic, disconnected, confusing or unfinished and immediately start imagining what it could become.
Years later, that instinct became websites, campaigns, brands, systems, customer journeys, teams, events and more spreadsheets than I would like to admit. The tools changed. The impulse really didn’t.
I usually see the possibility before I know exactly how I’m going to build it.
If something feels harder than it needs to be, I want to know why.
Clarity matters. So does beauty. People experience both.
“Because we’ve always done it this way” has never been a satisfying answer.
I love the creative idea, but I also want to know how it actually gets made, maintained and measured.
I care. A lot. That usually means I’m thinking about it long after the meeting ends.
Sometimes that means clearer. Sometimes easier. Sometimes prettier. Usually all three.
I used to think being professional meant learning how to separate myself from the work. I don’t believe that anymore.
I care deeply about what I make, the people I work with, the people we’re making it for, and whether the thing we’re putting into the world is actually good. That does not make me less strategic. It does not make me less capable of making hard decisions. It does not make me less of a leader. If anything, it is the reason I notice what other people miss.
Empathy helps me understand customers. Curiosity helps me find better answers. Care makes me stay with a problem longer. Emotion helps me understand when something feels wrong before the data explains why. I still believe in goals, accountability, measurement, systems and results. I just don’t believe we have to remove the human being to get them.
Caring about the work is not the opposite of being professional.
And probably a very organized document explaining all of it.
My career has moved through strategy, digital marketing, brand development, creative direction, content, websites, campaigns, systems and leadership. Those can look like very different jobs on paper. To me, they’ve always been the same kind of work: take something complicated or unfinished, understand what is getting in the way, imagine what better could look like, and build the bridge between the two.
like MySpace, obviously.
Why it stuck with me:
It reminded me about the beauty of life just the way it is, in such a simple way.
Why I love it:
“A man in New York City told me humans ain’t as pretty as a perfect they will long for all their days.” Speaks directly to my soul.
What I steal from it, in the good way:
I want the work I create to feel like the good energy I feel from life. I want to capture it and expand on it.
Why I keep coming back:
Minimal, bold, cute, fun, to the point, strong messaging. Need I say more?
Why it lives in my brain:
No words, really. Just incredibly, sobbingly beautiful.
Why:
It’s got limitless potential. It’s basic and incredibly complex at the same time. And it’s free.
I miss the version of the internet where people made little corners of it that actually felt like them. That is part of why this site exists. I want a place for polished work, yes. But I also want room for ideas before they’re polished. Things I’m learning. Things I’m questioning. Creative rabbit holes. Half-formed thoughts that eventually turn into something useful. The work is better when I don’t pretend the person making it disappeared.
Learned enough HTML to make the internet look the way I wanted.
Realized making something look better usually meant understanding it better.
Learned that creativity works best when it is connected to an actual goal.
Websites became one of my favorite places to combine story, design, systems and data.
Started building not just the work, but the conditions that make good work possible.
Made myself a little corner of the internet again.
I’m a marketer, creative thinker, builder and lifelong internet person who still gets genuinely excited about a good idea. I care about the work. I care about the people around it. And I still believe the best things usually start with someone looking at what already exists and asking: “What if we made this better?”
A few more corners of the internet where I live.
“It’s fascinating how often freedom is measured by someone’s ability to leave, rather than whether they can afford to.”
— Original thought, Jordan